IR Tech

IR TECHNOLOGY SERVICE PVT LTD built the IR Tech app as a Free app. This SERVICE is provided by IR TECHNOLOGY SERVICE PVT LTD at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at IR Tech unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

                    Data We Collect
                    
                            Data Type
                            Purpose
                        
                            Account Information
                            User authentication and profile management
                        
                            CRM Data
                            Customer relationship management and service records
                        
                            Service Records
                            Track and manage service requests and history
                        
                            Location Data
                            Service tracking and field staff management
                        
                            Device Information
                            App functionality and troubleshooting

Data Type	Purpose
Account Information	User authentication and profile management
CRM Data	Customer relationship management and service records
Service Records	Track and manage service requests and history
Location Data	Service tracking and field staff management
Device Information	App functionality and troubleshooting

The app uses third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app:

Google Play Services

Location Data

Background Location Access

This app collects location data to enable service tracking and field staff management even when the app is closed or not in use. This feature is essential for:

Real-time tracking of service personnel
Accurate service visit records and timestamps
Route optimization for field staff
Attendance and work hour verification

You can enable or disable location services at any time through your device settings. Please note that disabling location services may affect certain features of the app.

Location data is transmitted securely to our servers and is used solely for the purposes described above. We do not sell or share your location data with third parties for marketing purposes.

Data Storage and Sync

Your data is stored locally on your device and is synchronized with our secure servers. This ensures:

Data Backup: Your information is safely backed up and can be restored if needed
Multi-device Access: Access your data across multiple devices
Real-time Updates: Stay synchronized with your team and organization
Data Security: All data is encrypted during transmission and storage

We implement industry-standard encryption protocols to protect your data both in transit and at rest on our servers.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app, we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service
To provide the Service on our behalf
To perform Service-related services
To assist us in analyzing how our Service is used

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. All data stored locally on your device is encrypted. Data transmitted to our servers uses secure HTTPS protocols and is stored with encryption.

However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Upon account deletion or request, your data will be removed from our servers within 30 days, except where retention is required by law.

Your Rights

You have the right to:

Access and receive a copy of your personal data
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for data processing
Disable location tracking through device settings

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.