Customer/ Dealer Portal

The customer self-service solution is a web browser-based application that gives customers real-time a single point of access to company information that is relevant to each customer. Unlike customer service or customer support of the olden days, this new design and approach to helping and serving the customer are driven by the customer themselves.

Customer portals can provide numerous important benefits for you and your customers. That is because self-service provides power to your customer with faster solutions that they can find on their own time from anywhere on any device. Rather than having to wait for your representative’s arrival or pick up a phone and wait on hold for information and support.

A customer portal solution is an efficient way to provide customers with access to the information they need to stay engaged with your organization. It helps to create self-service opportunities that help to reduce workloads, free up resources, and provide customers with the tools they need to stay informed and updated on their accounts. With a customer portal, customers can view account information, order products and services, check the status of tickets, and more - all from one secure location. Furthermore, it creates an opportunity for organizations to increase customer satisfaction and loyalty through timely engagement and resolution of customer queries.

Customers can manage their accounts and place an order/enquiry. The real-time access to information enables your customer to make better control over their business and their buying.

ERP integrated Customer Portal solution helps to avoid manual data entry and data duplication which will reduce a considerable amount of data management jobs.

Customer support management takes a lot of oversight and coordination to ensure that every customer gets the best out of your entire team. Since customers are handling more of their support issues by using the Customer Portal, the cost of care goes down.

Reducing a significant amount of call and email volumes will lead to less customer waiting time, and enhance employee productivity and support quality. Eventually, a better customer experience will steer to higher customer satisfaction.

Why Customer or Dealer Portal?

At FieldNXT, we believe in the power of self-service. We know that the best products and services are those that customers can easily access, understand, and use. That's why our company was founded on the principle that a customer portal is at the heart of everything we do.

Our goal is simple: to give you all the tools you need to get your work done quickly and efficiently. Our self-service solution makes it easy for customers to find what they want, order it online or by phone, track their orders from start to finish, pay for their purchases using our secure payment gateway, and download an invoice.

At FieldNXT, we believe that it's the best way to get things done.

That's why we built a self-service portal for our customers to access their products and price relevant to them, order them and track their delivery. We also provide easy repeat ordering, order tracking and delivery information. Customers can even request a return if they aren't happy with the product. The best part is that you can use our online payment system to make all of these transactions go smoothly!

Your customers and dealers love this platform because they can track their orders and receive invoices instantly so they can keep track of their finances in real time. Even better, they can download a ledger report at any time in order to see exactly where their money is going.

If you're looking for a self-service solution for your customer that will help you make more money, then look no further than FieldNXT—our platform is designed to meet all kind of customer needs, and the solution can be integrated with your existing ERP system.

Transform your Customers and Dealers with Self-Servicing

This is the time to continue embracing all that technology offers to market your business, enhance the services you provide with the convenient and safe technology that your client's deserve.

Easy to Use

There is no learning curve. The customer self-service portal software is simple to use and very easy to understand.

Seamless experience

It helps to maintain customer experience by helping customers to access relevant information, a dashboard with all-in-one view.

Quick to implement

The plug and play solution is easy to implement so the businesses should be able to establish supporting their customers right away, with a customer/dealer portal that fits well into a basic technical infrastructure with SSL/HTTPS security.

Capable of scale

As your business grows, so should its customer solution. The solution should have the ability to accommodate today’s ever-changing business situation.

Analytics & reporting

The process of exploring data and reports in order to extract meaningful insights, which can be used to better understand and improve business performance.

Customization & personalization

There is no one-size-fits-all. Our customer portal is built on a flexible platform that allows customizing to meet your business needs. And the solution offers options to personalize with your colour and logo to keep your identity intact.